CANCELLATION POLICY
We aim to provide outstanding dental care for our patients. No shows, late arrivals and cancellations not only inconveniences our dentists, but also other patients.
Whilst we appreciate there may be occasional unavoidable situations that warrant last minute changes, we have recently had an increase in the number of missed appointments.
Please see below our policy regarding cancelled and/or missed appointments.
CANCELLATION NOTICE
When you book your appointment with us, you are holding a space on our calendar that is no longer available to other patients. If you are unable to attend your appointment, the following notice periods are required:
- for weekday appointments, 2 business days’ notice.
- for weekend appointments, 5 business days' notice.
- for appointments that are 60 minutes or longer, 5 business days' notice.
HOW TO CANCEL YOUR APPOINTMENT
If you need to cancel your appointment, please call us on 020 8427 3111 between the hours of 9.00 – 18.00 Monday to Friday, or send us an email: info@pinnerroaddental.co.uk
CHARGES FOR LATE CANCELLATIONS AND NO SHOWS
Charges shall apply in the event a patient does not attend the appointment (“no show”) or if a patient fails to provide the required Cancellation Notice as outlined above.
The practice shall take a £30 deposit to reserve time for routine appointments, and £100 for planned treatment appointments.
We will charge a cancellation fee of £30 per half an hour scheduled appointment time.
We know your time is valuable, but ours is too.
Out of respect for our staff and other patients we ask that you take this into consideration when cancelling appointments.
If you have any queries regarding the above, please do not hesitate to get in touch with us.